Privacy Policy

Privacy Policy updated August 2026

1. Our Commitment to Privacy

At Kraun Electric, our goal is to continually provide products and services that meet
and exceed your expectations. Kraun Electric is committed to respecting the
privacy and confidentiality of the information that we collect from our customers and
have built our Privacy Policies and practices in compliance with applicable provincial
and federal legislation in Canada.

This Privacy Policy is subject to change without notice to you, so we recommend that
you review it regularly. By using this site, you acknowledge that you have read and
understand this Privacy Policy (as amended from time to time).
This Privacy Statement has been adopted by Kraun Electric Inc.

2. Objectives of this Privacy Policy

This Privacy Policy explains how Kraun Electric collects, uses, and discloses your
Personal Data – including when you:
– Use our website
– Sign up to join our marketing lists or newsletters.
– Apply for a job opportunity
– Purchase any product or service
– Use our social media channels or other engagement applications
– Communicate with us

The Privacy Policy aims to assist you in understanding how we collect, use, and
safeguard the Personal Data that you provide to us, and to assist you in making
informed decisions when communicating with us and receiving news or related
content from us.

The practices described in this Policy reflect requirements imposed by federal
and/or provincial laws in force in Canada.

3. Objectives of this Privacy Policy

This Privacy Policy covers the following topics:
– Privacy Statement Updates
– Definition of Terms
– Personal Data We Collect
– How We Use Your Personal Data
– How We Share Your Personal Data
– International Transfer and Storage of Information
– Opting Out of Communications
– How We Use Certain Technologies
– Links to External Services
– Retention of Personal Data
– Protecting Your Personal Data
– Your Rights
– Withdrawing Your Consent
– How to Contact Us

4. Definitions of terms

“Account” means a unique account created for you to access our Services or parts
of our Services.
“Cookies” are small files placed on your computer, mobile device, or any other
device by a website, containing the details of your browsing history on that Website
among its many uses.
“Device” means any device that can access the Service, such as a computer, a cell
phone, or a digital tablet.
“Personal information” is any information that can be used to identify you directly or
indirectly (e.g., your identity data, bank statements, device identifier).
“Service Provider” means any natural or legal person who processes the data on
behalf of the Company. It refers to third-party companies or individuals employed
by the Company to facilitate the Service, to provide the Service on behalf of the
Company, to perform services related to the Service, or to assist the Company in
analyzing how the Service is used.
“Usage Data” refers to data collected automatically, either generated using the
Service or from the Service infrastructure (for example, the duration of a page visit).
Consent

5. Consent

Generally, we obtain your consent to Process Personal Data. Consent can be
provided electronically, or it can be implied where the purpose for collecting, using
or disclosing your Personal Data would be considered obvious.

Consent may also be implied where we give you notice and a reasonable
opportunity to opt out of having your Personal Data used, and you do not
opt out. Subject to certain exceptions, you can withhold your consent for Kraun
Electric to use your Personal Data in certain ways – and you can do so by contacting
us. Your decision to withhold your consent to certain uses of Personal Data may
restrict our ability to provide purposes, services or functionality.

6. What Personal Data Do We Collect?

Kraun Electric processes Personal Data which may be collected in two ways:
– Directly from you, via forms, e-mails, activities, etc.
– Indirectly from you, through the use of technological tools or third parties

7. Categories of Personal Data that We Collect

Usage and Analytics Data: We collect information such as time spent on the
Online Platforms, pages visited, links clicked, language preferences, and
pages that led or referred you to the Online Platforms. We collect this
information to understand Online Platform usage, whether there are bugs,
and to generally improve our Online Platforms. Please refer to section 11 for
more information about cookies.
Newsletter and Marketing Data: If you subscribe to receive news from us on
our Online Platforms, we collect your first and last names, e-mail, and
organization. We also collect information through cookies to conduct
targeted advertising on social media.
Payment: When you make a payment to us, you are asked to provide your
first and last names, full address, phone number, and payment information
(credit card), as well as any dedication information.
Service Data: To make a service request, it will be necessary to send us
information about the potential issue (e.g., pictures of the electrical problem).
Employment: If you apply for an employment position, we collect information
to evaluate your application, including your name, resume, and cover letter.
Social Media Data: Kraun Electric may use social media as an extension of its
presence on the web. Before engaging with us on social media platforms, we
recommend that you read the privacy policies of these third-party service
providers and those of any applications that you use to access them.

8. How Do We Use Your Personal Data?

Kraun Electric may collect, use, and disclose your Personal Data for the following
purposes:
– To facilitate communication with you
– Managing your subscription to a subscription contract;
– Managing your order for products or services and the execution of this
order;
– Management of subscriptions to our newsletters and email alerts;
– Billing and collection of payments;
– Providing Customer Service by mail, telephone, email, or instant
messaging;
– Carrying out satisfaction surveys, product or service reviews, and direct
research programs;
– Processing job applications;
– Sending information on the modification or evolution of our services;
– Assisting in requests for access or correction to your records, or other
data rights as stated under legislation.
– To provide You with news, special offers, and general information about
other goods, services, and events we offer that are similar to those you
have already purchased or enquired about unless You have opted not to
receive such information.
– Data analysis, identifying usage trends, determining the effectiveness of
our promotional campaigns, and evaluating and improving our Service,
products, services, marketing, and your experience.
– To comply with legal obligations (e.g., to maintain records for tax purposes,
responding to court orders

9. Who Do We Share Your Personal Data With?

To administer services and operations, certain Personal Data may be shared with, or
accessed by, authorized third-party service providers, such as e-commerce
providers, payment card processers, telephone and technical support providers,
data storage and processing service providers, and research and analytics
providers. Your Personal Data will be provided to such third-party service providers
only to enable the proper administration of such services and operations.

Additionally, we may use and disclose your information when we believe such use
or disclosure is permitted, necessary or appropriate: (a) under applicable law,
including laws outside your country of residence; (b) to comply with legal process;
(c) to respond to requests from public and government authorities; (d) to enforce
the terms of the agreements for our products and services; (e) to protect our rights,
operations or property; and (f) to allow us to pursue available remedies or limit the
damages that we may sustain. In addition, we may transfer your Personal Data and
other information to a third party in the event of any reorganization, merger, sale,
joint venture, assignment, transfer or other disposition of all or any portion of our
business, brands, affiliates, subsidiaries or other assets.

10. How Can You Opt-Out of Our Marketing Communications?

Kraun Electric is committed to meeting the requirements of Canada’s Anti-Spam
Legislation, including through any commercial electronic messages sent by Kraun
Electric to you. You may “Unsubscribe” from receiving any such applicable
communications from us at any time and your electronic address will be removed
from our databases.

11. How Do We Use Certain Technologies in Our Services?

What technologies do we use?
Our website uses cookie technology to make your use of our website more
convenient. A cookie is a text file that enables our website to store information
about your activities on the website, such as the date and time of visits, pages
viewed, time spent, and websites visited just before and just after our website.
Personal Data about your visits to, and use of, the website is used on an aggregate
basis, which means that it is used for statistical purposes to assist us in enhancing
your online experience, or to evaluate the materials that we may carry on the
website.

Kraun use Google Analytics, which is a web analytics service offered by Google that
tracks and reports website traffic. Google uses the collected data to track and
monitor the use of our services. This data is shared with other Google services. In
addition, the cookie will store your e-mail address, which is your unique identifier,
so that, on return visits, the website will be able to match you to your identity in the
database. This is an opt-in feature that will only be made operational if you choose
to do so.

Web beacons (also called “clear GIFs” or “pixel tags”), which are small strings of
code that is placed in a web page or in an e-mail message, may be used in
conjunction with cookies to track activity on our website. Since they are used in
combination with cookies, if you disable cookies, the web beacons will only detect
an anonymous website visit.

Do we use cookies for targeted advertising?
Our Online Platforms may also use services to advertise on third-party websites to
revious visitors to our Online Platforms (e.g. Google AdWords, Facebook
Conversion Pixel, and Twitter remarketing). Third-party vendors use cookies to
serve ads based on someone’s past visits to our Online Platforms. For example,
after browsing our website, you may receive related ads on your Facebook. This is
known as interest-based advertising. In such a case, any data collected by Kraun
Electric will be used in accordance with this Privacy Policy and, for those other
platforms, through their respective privacy policies.

How you can manage your cookie preferences
If you choose to disable cookies associated with our Online Platforms, this may
affect your use of those platforms and your ability to access certain features. If you
are looking for more information on cookies, you can refer to websites such
as http://www.cookiecentral.com and https://www.allaboutcookies.org.
You can also use WebChoices, which is a browser-based tool for opting out of
interest-based advertising. AdChoices provides additional solutions and
explanations to block and control cookies, as well as plug-ins to retain opt-out
cookie preferences, even if you delete your cookies.
Depending on the browser you are using, different instructions apply.
In the list below, click on the browser that you use to find out more information:
– Google Chrome
– Firefox
– Safari
– Internet Explorer
You can opt out of making your activity on the website available to Google Analytics
by installing the Google Analytics opt-out browser add-on. The add-on prevents
the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing
information with Google Analytics about visits activity. For more information on the
privacy practices of Google, please visit the Google Privacy & Terms web
page: https://policies.google.com/privacy.

Links to Other Sites
Our website may contain links to other websites, applications or digital products
that are not operated by us. Kraun Electric have no responsibility for, control over, or
liability for those websites or internet resources, or their collection, use, and
disclosure of your Personal Data. We recommend that you refer to the privacy
policy and terms of use contained in any linked site that you choose to go to and
that you familiarize yourself with that website’s terms and conditions of use.

12. How Long Do We Retain Your Personal Data?

We will retain your Personal Data only for as long as it is necessary to fulfill the
identified purposes, or a legal or business purpose in accordance with this Privacy
Policy or in accordance with any more specific agreement we make with you for the
handling of that particular set of information.

13. How Do We Protect Your Personal Data?

Kraun Electric endeavours to maintain appropriate procedural and technological
measures as well as storage facilities to prevent any unauthorized use or disclosure
of your Personal Data. We are taking commercially reasonable efforts to protect any
Personal Data that is provided to it. We cannot, however, guarantee the security of
any Personal Data that is provided to us in an e-mail or in an online form while it is
being transmitted to us, because the internet is a potentially non-secure method of
information transfer. Any such transmission is at your own risk.

14. What Are Your Rights Regarding Your Personal Data

The law provides you with some rights over your Personal Data, notably the right to
access and request correction to the Personal Data that we retain about you, if it is
incorrect, incomplete, invalid or ambiguous.

Request to Access
If you have any questions about the collection, use, or disclosure of your Personal
Data by us, want to know whether we have any of your Personal Data on file, or if you
want to access information that we have collected about you, you may reach us
at the information contact provided in section 16 and we will respond to your
requests for access in accordance with applicable privacy legislation, this Privacy
Policy, and/or any more specific agreement we may have with you related to your
Personal Data. In the event that we refuse access to you, reasons for our refusal will
be provided upon your request. For example, your request could be refused
because it may include information about other individuals, information that cannot
be disclosed for legal, security, or commercial proprietary reasons, or information
that is subject to solicitor-client or litigation privilege.

Request to Correct
We will make reasonable efforts to ensure that your Personal Data is accurate and
complete. You may request correction to your Personal Data in order to ensure its
accuracy and completeness. A request to correct Personal Data can be sent to at
the contact provided in section 16 and must provide sufficient detail to identify the
Personal Data and the correction being sought. If such Personal Data is
demonstrated to be inaccurate or incomplete, we will correct the information as
required and send the corrected information to any third party to which we may
have disclosed the Personal Data previously in accordance with this Privacy Policy
and legislation.

Request to Delete
You may have a right to request that we delete the Personal Data we hold about
you. In that case:
– If you wish to exercise such a right, you must do so by emailing us on the
contact provided in section 16 and providing sufficient detail to identify the
Personal Data to be deleted.
– In response to such a request, we will take reasonable steps to delete such
information from our current records as required by applicable law.

15. Roles and Responsibilities:

Your Role
We expect that you will provide us with accurate and up-to-date Personal Data as
may be required for your participation in one of the Purposes. We also expect that
you will otherwise follow the expectations set out in this Policy, or notify us of
Your questions or concerns should be addressed as soon as possible, as indicated within this Policy. We also expect that you will provide us with accurate and up-to-date information
related to any concerns that you may have regarding our data management
practices, as well as information that will help us determine issues of privacy
compliance.

Our Role
We will take all reasonable steps to ensure that we comply with our obligations
under this Policy. We will also take reasonable steps to ensure that we notify you
should this Policy be updated or the circumstances under which we are using your information be expected to change.

16. Questions or Concerns

Questions or concerns regarding our collection, use, and disclosure of your
Personal Data or about this Privacy Policy, can be directed to our Director of
Marketing, who is our designated Person in Charge of Protecting Personal Data, at
the following e-mail address: djones@kraun.ca or at the following postal address:

Dawn Jones
45 Wright Street, St. Catharines, ON L2P 3J5
905-684-6895